Guest Information

Arrival at Casa de Campo

The entrance to Casa de Campo is very secure. When you arrive to the gate for the first time, the security guards will confirm that you are the party on the villa guest list before allowing you to pass. After that, the taxi will take you directly to your villa where one of our staff will be there to greet you, introduce the staff and show you the villa.

Once you are settled at the villa, one of our staff will direct you to the Villa Owner’s Club at the hotel where you will need to register as guests of the resort. Each person (except for children ages 0-4) in your party must register and pay a resort registration fee of US$20/night (adults) and US$10/night (children ages 4-12). Each registered guest will receive a guest pass which will give them access to the resort’s many amenities. The guest passes function as a credit card and can be used during your stay to charge food, drinks and other services. At the end of your stay all the charges to the guest passes will be charged to your credit card. When you check out, we recommend that you stop by the Villa Owner’s Club to close your account.

The Villa Owner’s Club will give you maps and daily activity schedules to orient you, and usually has newspapers to keep you posted on the latest international news. Many services are available through the Villa Owner’s Club, including chefs, butlers, child care, catering, etc.

Golf Carts


Most of the resort amenities are accessible by golf cart, which is the preferred method of transportation in and around the resort. The hotel, beach, pool, marina (including a small grocery store, dining, shopping and English-language movie theater), golf, tennis, shooting range, equestrian center, etc. are all accessible by golf cart. Our villa comes with 1 golf cart for use by our guests. Additional golf carts are available at the hotel or through our concierge services. The cost is about $35 day (high/low season) and $50/day (Christmas/New Years).

Bikes

Our villa comes with 2 bikes for use by our guests. Additional bike rentals are located at Minitas Beach.

Check In/Check Out Times

Check-In time is 3:00 p.m. and Check-Out time is 12:00 p.m, unless special arrangements are made and approved by us in advance.

Villa Keys
Villa keys will be provided to you by our staff upon your arrival. Please do not lose or damage the villa keys. We will charge US$100 for each key that is lost or damaged. Guests are required to follow all instructions precisely on where to leave villa keys upon departure.

Staff

The villa staff is exceptionally hard working and dedicated to your total enjoyment. Tipping is not mandatory but always welcome to the extent that you consider reasonable. Staff duties are as follows:

Maid
Nuris has been our maid for many years. Her native language is Spanish. Although her English is limited, she can generally understand your requests. She brings full maid service to the villa, including cleaning, making the beds and laundering clothes and linens. Nuris can prepare a light breakfast and lunch for guests. She can also assist in grocery shopping and order any repairs when needed. Her hours are 9:00 AM to 4:00 PM.

Chef
He or she will be in charge of planning your meals and cooking breakfast and lunch and, if you require, dinner. There is an additional fee per day for the chef.

Butler
He or she will be in charge of serving beverages and meals upon request and running errands, including to the grocery store to purchase food and drinks and generally helping out. There is an additional fee per day for the butler.

Telephone Service

Calls to the Villa
Call Casa de Campo at 1-800-877-3643 and ask the operator for Golf Villa 84. There is a phone in the kitchen and office.

Calls from the Villa
International calls may be made from any of the villa phones. Non-local calls made during your stay will be charged to your account. A sheet with instructions on how to use the phone and how to make calls within the resort, domestically and internationally will be provided on arrival. Several mobile phones work in the Dominican Republic. Check with your phone company at home as they usually can arrange to have the phone activated for use overseas.

Wi-Fi and Cable

Our villa has cable TV and high-speed wireless Internet access.


Electicity

Electricity is 110 volts, same as in the United Staets, but is very expensive. Power is four times more than in the US or Europe per kilowatt. Please be midful when you leave your room to turn off the lights and the air conditioning units. We always ask the villa staff to turn off the air conditiong units when you are not in the bedrooms during the daytime. When you go to bed or leave the villa at night, please turn off as many lights as possible.

Cooling the Villa

It gets hot between April and October. During the day, the heat slowly builds up. We recommend that you open the wrap-around glass doors in the living room to significantly reduce the indoor temperature.

Swimming Pool and Jacuzzi Safety

The villa has a large pool and Jacuzzi. The pool can be heated if desired. The heater may be turned on outside at the control panel next to the main door. Allow 20+ minutes for the water to heat. Please turn the heater off when exiting. We urge you to use prudence and supervise children at all times. Water safety measures in the privacy of the villa are the guests’ responsibility. Under no circumstances must any glass be used in or around the pool or Jacuzzi. Breakage of a single glass may require drainage and cleaning of the entire pool or Jacuzzi which would be at the guest’s expense. Plastic cups are provided with the rentalThe floors inside the villa become very slippery with wet feet! Please use caution and rubber soled shoes or flip flops. The tropical sun is potent and sunscreen is advised at all times.

Outdoor Grill

Our villa has an outdoor grill. Propane can be purchased in the mall at the Marina.

Groceries and Supplies

If you would like the villa to be stock with groceries prior to your arrival, [please click here] to print out our villa pre-stocking grocery form. This form must be email to us at least seven (7) days prior to your arrival.

During your stay, staples can be purchased at the Marina Mercado (they are proficient in English) or ordered through Casa de Campo. There are several large supermarkets in town. We recommend Jumbo and Iberia Supermarkets. Each accepts US dollars and international credit cards. Our maid, Nuris, can accompany you to select ingredients for dishes you wish her to prepare. Casa de Campo treats its water supply and it is considered safe for consumption. However, we strongly recommend that you drink bottled water. The villa has bottled water in the kitchen. Ice purchased at the grocery store is made from filtered water.

Currency
The Dominican Peso is the official currency of the Dominican Republic. The exchange rate fluctuates, but is generally pegged to the U.S. dollar. US dollars are accepted almost everywhere in Casa de Campo, as are traveler’s checks and all major credit cards. You should alert your credit card agency that you will be traveling outside of the country and to accept charges within the Dominican Republic. At the hotel, there is a small money exchange bank and ATM. At the Marina, money can be exchanged at Banco Popular where they are fluent in English.

Useful Links

Casa de Campo www.casadecampo.com.do
Casa de Campo Marina www.marinacasadecampo.com
Dominican Today News www.dominicantoday.com
Travel & Leisure Golf Magazine www.travelandleisure.com
Golf Online www.golfonline.com
Weather Channel www.weather.com
Dario Libre News (Spanish) www3.diariolibre.com
Dominican Newspaper (English) www.dr1.com
El Caribe (Spanish) www.elcaribecdn.com
Dominican Republic Info www.dominicanrepublic.com
U.S. Department of State www.travel.state.gov